Legacy Diamond & Gems Policies

Warranty Service

At Legacy Diamond & Gems Each jewelry purchase includes the following complimentary services:

  • One free sizing within one year from date of purchase  (sizing more than recommended amount by Legacy Diamond & Gems voids all warranties and mounting guarantees)
  • Free professional cleaning and inspection
  • Free lifetime melee replacement. (0.05 carat and under)
  • All future repairs needed offered at 50% off normal rate

 

Mounting Guarantee

All mountings are guaranteed against manufacturer defects in material or workmanship for twelve months from the date of purchase.

Trade In Policy

All Legacy Diamond & Gems engagement ring purchases receive 100% trade–in value for the purchase price of the center diamond, without being required to **double the original purchase price (like most other jewelers). Mounting value will be assessed at time of trade. Diamond solitaire earrings will also receive 100% of purchase price** for trade-in value. **(minimum $500 upgrade required).

Return and Exchange Policy

If for any reason you are not satisfied with your purchase, you may return it within 10 days for a full refund*.

After 10 days, Legacy Diamond & Gems reserves the right to issue an in-store credit for up to 80% of the pre-tax price. All returns must be in their original unaltered condition.

*Custom ordered merchandise cannot be returned or exchanged*
*A 4% credit card fee will be charged on all returns*

Insurance

Having your jewelry insured is mandatory in order to protect your investment. Your only protection against loss, theft, or damage not covered by warranties is to have your jewelry insured. This can be obtained through homeowner’s policies or through a third-party company that specializes in jewelry replacement, such as Jewelers Mutual. Legacy Diamond & Gems provides a free appraisal with your jewelry purchase.